Terms & Conditions
Acceptance of Terms
These Terms & Conditions are applicable to www.diytrader.co.uk. Please read them carefully as by using the site or placing an order you are bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use this site. We reserve the right to change these terms and conditions periodically and it is your responsibility to ensure that you check for any changes made. Your continued use of this site after any changes indicates your acceptance of the changed terms.
When you place an order with diytrader.co.uk you will be required to enter an e-mail address in order to receive confirmation e-mails regarding your order. You will also be required to provide a password to ensure the security of your account. Do not let anyone else have access to this password and if you think that someone may have access to this password please contact us and we will reset your password for you to update. Passwords are never viewed by DIY Trader staff and we will never ask you for your password.
Our standard delivery time is 3 - 4 working days which includes 1 working day for dispatch, however, we endeavour to dispatch on the same day when possible, getting your order to you sooner.
Your order is placed when you press the confirm button in the checkout once you have entered your delivery and payment details. At this point your order is not considered to be accepted and enters our order processing stage where further security checks will take place if necessary. If there are any problems with your order at this point, we will contact you to advise.
Once your order has been dispatched you will then receive a confirmation e-mail and it is this correspondence that constitutes an agreement to accept your order.
Your order may be cancelled for reasons including but not exclusive to the following;
Products ordered are unavailable or unsuitable to dispatch.
For any reason you do not comply with these terms and conditions at the time of dispatch.
We offer an exchange or refund on perfect and unused products returned within 14 days of purchase. Please contact our customer services department with your order number and we will provide a returns reference number.
We're happy when you're happy!!!
We are more than happy to refund or exchange any faulty items. Please contact our customer services department in order to retrieve information regarding our refund/exchange process.
We make every effort to ensure that your item reaches you in the best possible condition. However, If you have received an item that is faulty or damaged in transit, please contact us as soon as possible and we will investigate the problem further.
You can cancel your order at any time before the dispatch of goods by confirming with an email to our customer services team. Once you have received your goods you have 14 days in which to cancel your order and return the goods for a full refund of the purchase price. Goods must be returned unused and in their original packaging in a sellable condition. Please contact our customer services team for a returns reference number. Your refund will be processed once we receive the goods back and they have been fully inspected by our returns team.
We welcome customer feedback concerning our products and services, please direct your comments to contact us page. We will respond to your enquiry as soon as possible. (Please allow up to 48 hours to reply)
If you believe that your card has been fraudulently used on our site or that your password is known by another, please ensure that you inform us immediately.
Every effort is made to ensure that the items that we feature on our website are in stock. However, in the unlikely event that a product becomes out of stock or unavailable, we may take steps to contact you either by e-mail or telephone to advise. You are then entitled to cancel your order completely, exchange for a different product or if the item is temporarily out of stock, if you wish, wait for the item to come back in stock. Alternatively if we believe that the item you wish to order will not be replenished we will cancel your order and inform you.
Prices are inclusive of VAT and all prices are stated in pounds sterling.
In the event of an incorrect product price, we reserve the right to cancel the order and provide a full refund and notification by e-mail.
We refer to a product’s price and show what the previous selling price was, the item will have been offered for sale either in our store or on our web site for that price for a period of 14 days within the previous 6 months.
We accept the following: PayPal (accepted most of Credit and Debit Cards via PayPal)
For customers benefit there may be some links to external websites providing information relevant to the product advertised. In this case we accept no liability for the content of these sites.
From time to time we may have advertising from other companies on our site. It is the responsibility of the advertising company to ensure that any adverts are correct and legal and DIY Trader accept no liability for any errors or faults.