Delivery Information

Delivery Charges: England, Wales and Scotland.

Here, at DIY Trader, we offer next working day delivery and 2 – 3 working days delivery.

Orders £25 or over – Qualify for a free 2 -3 working day delivery service. This can also be upgraded to next working day delivery for £1.50.

Orders below £25 - £3.50 for 2 -3 working days delivery and £4.50 for next day delivery.

Tracking

A parcel tracking reference will be emailed to you at the time of dispatch and will also be available to view in the ‘my account’ section after dispatch. This can be then used to your parcel online.

Note: Please note tracking information will not be available until the parcel has been scanned at the central hub on the first working day evening following despatch.

Please ensure someone is available to receive the parcel at the time of delivery. If someone is not available to receive, then the parcel may be left with a neighbour or returned to the depot. If you specify a ‘safe place’ on your order then please be aware that the parcel may be left there at your own risk.

Dispatch

We endeavour to dispatch orders within the same day, the cut- off point of the same day dispatch is 2pm on any given working day (Monday – Friday).  After this, all orders will be dispatched the following working day.

All order places on a weekend or bank holiday will be dispatched on the following working day.

Delivery Partners

Here at DIY Trader, we use a combination of delivery partners in order to make your delivery as efficient and cost effective as possible. We currently partner with DHL, Royal Mail and MyHermes.

Where we deliver to

We currently delivery to the UK, Channel Islands, BFPO and Ireland.

If you require delivery outside of these, please contact us directly and we will try our best to meet your requirements. Please note, we cannot guarantee we can provide a delivery service outside of the above stated.